“My I.T.” Managed Services

Forget about your network and focus on your business!

Placing a strong emphasis on customer service, “My I.T.” combines in a single, low-cost offering, the technological benefit of remote network monitoring with the practical advantage of local, on-the ground, professional IT expertise.

We created the “My I.T.” service because our clients were paying us to bring their systems back from a critical situation, often costing much more than if the computer systems were properly maintained.

“My I.T.”, along with a host of ala carte managed services, is tailored for your business needs and is an alternative to the conventional time consuming and expensive break/fix approach to IT support.

“My I.T.” actively prevents technical problems and network downtime from occurring. Remote monitoring gives O.N.E. Tech Solutions’ Network Operations Center a round-the-clock real-time view of client networks and IT assets, so that early symptoms of trouble can be identified and remedial steps can be taken before problems become severe.

Along with our Network Operations Center customers will see the added benefit of being able to speak to a live help desk technician to open a ticket or for remote support. Our helpdesk technicians solve up to 70% of all technical support issues remotely! We believe quick responses coupled with a comprehensive preventative maintenance plan will dramatically improve productivity and reduce your overall investment in computer-related services.

Our help desk will also act as the first contact for your entire I.T. infrastructure including coordinating with outside vendors for equipment and software servicing.

“My I.T.” helps you achieve strong returns on your investments in technology, and avoids the business costs that arise when systems or devices fail. We strongly believe in “Making I.T. Simple” for Small and Medium sized businesses/organizations.


Benefits

• Friendly, responsive IT experts
• Proactive approach maximizes uptime
• All issues tracked to completion
• Boost employee productivity
• Scalable Enterprise-level IT support
• Resolve end-user issues the first time
• Regulatory compliant processes
• Cost-effective fixed monthly fee
• Worry-free network security
• Expert Support just a phone call away
• Your single source for all things IT


“My I.T.” base services include:

• Unlimited client access portal with ticket support.
• Nation Wide Help Desk Support Pack
• Network Operations Support
• 24X7 Proactive Monitoring
• Patch management/Windows Updates
• Server Management
• Desktop/User Management
• Security Scans of Network
• Preventative Maintenance Network Management
• Product Procurement
• Infrastructure Management
• Asset Management
• Infrastructure Documentation
• On Demand Reports
• 6 month reviews and reports
• Flat rate billing (Within support contract)


“My I.T.” ala carte optional services:

• Unlimited Desktop Support Pack
• Onsite and Remote Backup Services
• Antivirus Services
• Consulting and C.I.O. Services
• Mail Control (Antispam/Antivirus) email services
• Secure Net managed firewall services.
• Onsite Support Incident Packs
• Hosted Exchange Business Email